LUMIN SYSTEMS
How can we help?
Contact Lumin Systems for account access, audit questions or a service problem.
support@luminsystems.aiSupport is reviewed by the Lumin team. This is not a staffed 24-hour help desk.
Trouble signing in?
Use your Lumin Audit password and the current six-digit code from your existing authenticator. If you lost access to that authenticator, contact Lumin Systems for account recovery. You do not need to set up a new authenticator each time you sign in.
A file, audit or report is stuck?
Tell us which step you were on, the time it happened and the error shown. If the workspace is unavailable, wait briefly and try Refresh. Changing your password will not restore a paused service.
Concerned about data access?
Stop uploading and contact Lumin Systems immediately. Lumin can pause intake, investigate and verify the service before processing resumes.
Keep passwords, authenticator codes, setup keys and customer records out of support email. Share a screenshot only after hiding sensitive information.